Yes, we prioritize sustainability. Our tiles and hardwood floors are sourced from eco-friendly materials and certified sustainable sources where possible. We are committed to reducing environmental impact while offering high-quality product.

Yes, we offer both custom sizes and finishes. Contact us with your specific requirements, and we’ll work with you to create the perfect solution for your project.

Yes, we offer engineered hardwood flooring in a variety of styles and finishes. Engineered hardwood is a great option for added stability and long-lasting beauty, especially in environments with fluctuating humidity.

Our tiles are primarily handmade by skilled artisans tiles creating unique, one-of-a-kind designs.

Samples are typically available at a nominal cost, and shipping usually takes 3 to 5 business days for domestic orders, depending on your location.

Yes, we provide custom samples and finishes upon request. Please reach out with your specifications, and we’ll be happy to offer options tailored to your needs.

Orders are typically processed and shipped within 3 to 5 business days. Delivery within Canada usually takes 5 to 10 business days, while orders to the U.S. take approximately 7 to 14 business days. Please note that delivery times may vary depending on the location.

Currently, we ship to locations within Canada and the U.S. For international shipping, please contact us for potential options and further assistance.

We take extra care in packaging our products with protective materials to ensure they arrive safely. Tiles and hardwood are securely packed to prevent damage during transit.

Yes, we offer local pickup from our Ontario warehouse for full orders and from our showroom for samples. Please schedule an appointment in advance for a smooth pickup experience.

Pickup is available Monday to Friday from 9:00 AM to 5:00 PM.

Yes, appointments are required for warehouse pickups. This helps ensure your order is ready when you arrive. Pick up is available from 8:30 AM - 3:30 PM

Yes, our showroom is open Monday - Friday from 9:00 AM - 5:00 PM. Please reach out to schedule a visit and explore our products in person.

No, we do not offer installation services at this time. However, we’re happy to recommend trusted professionals in your area—please feel free to reach out for suggestions.

Yes, we offer detailed installation guides and manuals for both tiles and hardwood flooring. These are available for download or can be sent upon request.

Depending on the product, some tiles and hardwood may require sealing after installation to protect them from moisture or stains. Refer to the product details for specific instructions.

We recommend using a soft broom, vacuum, or microfiber mop for cleaning. For hardwood floors, avoid excessive water and use a wood-safe, mild cleaner to preserve the finish.

Only use pH-neutral, non-abrasive cleaners. Avoid harsh chemicals or wax-based products, as these can damage the finish over time.

To prevent grout discoloration, seal it during installation and clean regularly with a mild, non-abrasive cleaner. Promptly clean up spills to prevent staining.

Yes, many hardwood floors can be sanded and refinished to restore their appearance. We recommend consulting with a professional installer to ensure proper sanding and refinishing.

Typically, hardwood floors should be recoated every 3 to 5 years, depending on usage and foot traffic. Regular cleaning and maintenance will extend the life of the finish.

We ship to Canada and the United States. For international orders, please contact us to discuss potential shipping options.

Estimated delivery times vary by location. Within Canada, delivery typically takes 5 to 10 business days. For orders to the continental United States, delivery usually takes 7 to 14 business days. Please note that these timeframes may vary based on product availability and shipping location.

Orders can be cancelled within 6 hours of placement, as long as they have not entered processing or production. Special or custom orders cannot be cancelled once production has started, even if they have not yet shipped. Please contact us as soon as possible if you need to cancel.

If your order is damaged, please inspect it immediately upon delivery and report any issues within 48 hours. Be sure to include clear photos of the damage and your order number when contacting us. If the damage is visible upon delivery and you choose to refuse the shipment, please have the delivery slip marked and signed as “damaged upon arrival.” Claims made after 48 hours may not be eligible for resolution.

All sales are final once shipped. We do not accept returns on tile, hardwood flooring, custom, or special-order products. Samples and clearance items are also non-refundable. We strongly recommend ordering samples before placing a full order to ensure satisfaction with the material, colour, and finish.

You can reach our customer service team via email at info@relativespace.com or by phone at 416-961-6891. We are happy to assist with any questions or concerns.

Our full catalog and technical specifications are available directly on each product page. For additional details or questions, feel free to contact us.

Once your order has shipped, you will receive a tracking number by email. You can use this number to track your order’s status.

For large or commercial orders, please contact us directly to request a personalized quote. We’ll work with you to meet your specific needs and budget.